DispatchHealth extends the capabilities of hospitals to the convenience of your own home
Established in 2013, DispatchHealth is led by CEO Mark Prather. Over the past 11 years, it has expanded its workforce to include 2500 employees.
Mission, Vision & Values of DispatchHealth Mission Statement:
DispatchHealth is committed to developing the most advanced and comprehensive in-home care model globally.
By delivering on-demand healthcare services to individuals of all ages in the comfort of their residences, DispatchHealth aims to diminish unnecessary emergency room visits and hospitalizations, enhance clinical outcomes, and alleviate financial strains on the healthcare system as a whole.
Vision Statement:
To construct the largest in-home care system worldwide.
Values:
- Courage: Advocating fearlessly for our patients.
- Innovation: Pioneering new pathways.
- Integrity: Fostering a respectful and inclusive environment.
- Compassion: Delivering quality and safe care with empathy.
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Frequently asked questions
What is DispatchHealth?
DispatchHealth, in partnership with MultiCare, revitalizes the concept of house calls by integrating modern technology.
It offers patients convenient access to high-quality acute care in their homes, skilled nursing facilities, or other locations as needed. Serving as an extension of a patient’s healthcare team,
DispatchHealth provides solutions for a wide range of medical issues, from simple to complex, all within the comfort of one’s home.
Who are the providers at DispatchHealth?
DispatchHealth’s providers consist of board-certified doctors, physician assistants, and nurse practitioners with extensive experience in diagnosing and treating sick or injured patients, particularly in emergency departments.
Furthermore, they bring a wealth of expertise to the forefront, ensuring comprehensive and effective care.
DispatchHealth dispatches a nurse practitioner and a medical technician to the scene, with a board-certified Emergency Department doctor available remotely for support.
Patients can contact DispatchHealth at 253-271-9720 or book appointments through their website.
What conditions can DispatchHealth treat?
DispatchHealth can handle various acute illnesses and injuries, including respiratory infections, sinusitis, sore throat, urinary and skin infections, minor trauma, lacerations, nosebleeds, asthma attacks, allergic reactions, gastrointestinal issues, urinary retention, constipation, and dehydration.
What treatment capabilities does DispatchHealth offer?
DispatchHealth’s mobile practitioners bring expertise in Emergency Medicine and advanced laboratory testing capabilities to the patient’s location.
They can conduct immediate tests and administer IV medications and antibiotics, perform wound repairs, catheter placement, nosebleed cauterization, splinting of injured extremities, and more.
Information from the visit can be shared with the patient’s regular doctor for continuity of care.
Is DispatchHealth a replacement for a primary care physician?
No, DispatchHealth serves as a complement to a patient’s regular doctor and any ongoing home healthcare. Its aim is to integrate care with existing caregivers.
When immediate care is needed and primary care providers are unavailable, DispatchHealth can act as the patient’s doctor’s “eyes and ears” on the ground.
What insurances does DispatchHealth accept?
DispatchHealth accepts all major payers, including Medicare, Medicaid, Tricare, Aetna, UnitedHealthcare, Cigna, Humana, and Anthem/Blue Cross Blue Shield.
Patients can contact DispatchHealth directly for assistance in determining network coverage.
How are DispatchHealth services paid for?
In most cases, DispatchHealth bills the patient’s insurance company directly. For uninsured patients or those not covered by DispatchHealth’s network, there’s a flat rate of $275 per visit, payable by credit card at the time of treatment.
What is the cost of a DispatchHealth visit?
DispatchHealth visits typically range between $150 and $300, with the patient’s responsibility determined by their insurance plan. On average, patients pay between $40 and $50 after insurance. For uninsured patients, the flat rate of $275 covers all services provided during the visit.
Is patient information kept private by DispatchHealth?
Yes, DispatchHealth maintains strict privacy policies in accordance with HIPAA guidelines. Patients can review the privacy policy online at any time.
Patients or vendors can express compliance concerns by directly contacting DispatchHealth.
DispatchHealth takes compliance seriously and provides multiple options for reporting concerns.
Patients or vendors can report compliance issues anonymously in writing to the Compliance Officer at 3455 Ringsby Ct. #102 Denver, CO 80216.
Alternatively, they can use the compliance hotline at 303-532-1444 or email compliance@dispatch.com.