Twentyeight Health, a telemedicine company focused on women’s healthcare, recently acquired The Pill Club and Simple Health.
While its mission is positive, customer reviews are now mixed.
Twentyeight Health A Comprehensive Overview
Birth Control: Offering a diverse array of options including pills, patch, ring, shot, and emergency contraception.
Emergency Contraception: Ensuring timely access to emergency contraception methods.
Prenatal Vitamins: Providing essential prenatal supplements for expectant mothers.
COVID-19 Testing: Facilitating COVID-19 testing services.
Herpes Treatment: Offering treatment solutions for herpes.
Comparison with Similar Services
| Service | Offerings | State Availability |
|---|---|---|
| Twentyeight Health | – Birth control – Herpes treatment – Prenatal vitamins – Abortion medication (CA and NY only) – COVID-19 tests – Morning-after pill | Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New York, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wyoming |
| Nurx | – Skin care – Sexual health – Beauty care (eyelash/hair growth) – Headache and migraine relief – Mental health – COVID-19 testing – Birth control – Reproductive health services | Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming |
| Lemonaid | – Sexual health – Reproductive health services – Skin care – Hair care – Mental health – Smoking cessation – Other health conditions | All 50 states |
| Hers | – Sexual health – Skin care – Hair care – Weight loss – Mental health – Supplements | All 50 states, with some treatments limited to certain states |
| Wisp | – Sexual health – COVID-19 testing – Mental health – Other health conditions | All 50 states |
| Pandia Health | – Birth control – Acne treatment – Menopause symptoms | All 50 states for prescription renewal; Limited states for new prescriptions |
Pros and Cons of Twentyeight Health
Pros:
- Accepts insurance, including Medicaid.
- Affordable yearly fee of $26.
- Minimal copays for medications, often $0 with insurance.
- Provides birth control services to individuals under 18, subject to state-dependent parental consent.
- Allows refills for existing birth control prescriptions.
- Offers a range of birth control options.
- Accepts payments through FSAs and HSAs for eligible healthcare-related products and services.
Cons:
- Limited availability across states.
- Mixed user reviews on Better Business Bureau (BBB).
- Offers fewer services compared to some competitors.
- Customers report a challenging transition for former SimpleHealth and The Pill Club users.
How Twentyeight Health Operates
To engage with Twentyeight Health, start by selecting the prescription or service that meets your needs.
Subsequently, you’ll initiate your Twentyeight Health journey by completing a brief medical questionnaire and furnishing identification and insurance details.
You can either upload an image of your pharmacy insurance card or input the information manually into an online form.
A nominal $26 annual evaluation fee per medication is applicable, not covered by insurance.
This fee encompasses a comprehensive review of your medical questionnaire by a licensed professional and grants you unlimited direct messaging access with the professional through Twentyeight Health’s dashboard.
Should you have further queries or concerns, you have the option of scheduling an audio consultation with your designated professional.
Residents of Kansas or Mississippi are mandated to undergo an audio consultation to validate their eligibility, while those in Oklahoma must engage in a video consultation.
Upon confirming your eligibility, Twentyeight Health proceeds to prescribe or renew your existing prescription, typically within 3–5 business days. Most copays covered by insurance amount to $0.
However, if yours exceeds this, Twentyeight Health will promptly notify you, allowing you to decide on the next course of action.
Your prescribed medication will then be conveniently delivered to your doorstep within 3–5 business days at no extra cost. Alternatively, should you prefer, you can opt to transfer your prescription to a local pharmacy for pickup.
Also read: Is Tia Health Legit?
Twentyeight Health Services
Birth Control
- Accepts insurance: Yes
- Consultation fee: $26 per year
- Options offered: Pills, patch, shot, internal condoms, and ring from over 100 different brands
- Delivery time: Within 3–5 business days
- States available: Alabama to Wyoming
- Variety of modalities including pills, patches, rings, and more.
- Prescription may vary based on insurance coverage.
- Prescription delivered within 3–5 business days.
Emergency Contraception
- Accepts insurance: Yes (depends on plan)
- Consultation fee: $26 per year (existing users exempt)
- Options offered: New Day (generic form of Plan B)
- Delivery time: Within 3–5 business days
- States available: Alabama to Wyoming
- Offers New Day starting at $30.
- Existing users may qualify for $0 copay.
- No sign-up fee for existing users.
- Abortion pills available in California and New York.
Prenatal Vitamins
- Accepts insurance: Depends on medical necessity
- Consultation fee: None for prenatal vitamins
- Delivery time: Within 3–5 business days
- States available: All 50 states
- Prenatal vitamins starting at $5.45 per month.
- Assurance of product consistency.
- Limited variety of prenatal vitamin products.
COVID-19 Testing
- Accepts insurance: Yes (specific BIN required)
- Consultation fee: None
- Collection method: Nasal swab
- Delivery time: Within 3–5 business days
- States available: All 50 states
- ACON Flowflex COVID-19 Antigen Home Test available.
- Potential insurance coverage for up to 8 tests/month.
- Out-of-pocket option for $15 per test.
Herpes Treatment
- Accepts insurance: Yes
- Consultation fee: $26 per year
- Treatments offered: Valacyclovir (generic Valtrex)
- Prescription needed: No (medical questionnaire required)
- Delivery time: Within 3–5 business days
- States available: Alabama to Wyoming
- Valacyclovir for episodic or preventive treatment.
- Copay varies with insurance; without insurance, starting at $13/month for episodic and $23/month for preventive.
The reputation of Twentyeight Health seems to be less than stellar based on user feedback.
According to reviews on the BBB, the company currently holds a 1-star rating, with nine reviews highlighting concerns such as inadequate customer service, billing discrepancies, and delays in prescription delivery.
Some users attribute these issues to the transfer of accounts from SimpleHealth.
Despite this initial dissatisfaction, it’s noteworthy that Twentyeight Health has managed to resolve 26 complaints to the satisfaction of the customers involved
Frequently Asked Questions
How can I cancel my Twentyeight Health account?
To cancel your account or prescription subscription, simply reach out via email at contact@twentyeighthealth.com or by text at 929-352-0060.
Which company acquired SimpleHealth?
Twentyeight Health completed the acquisition of SimpleHealth in 2023.
How does Twentyeight Health compare to Nurx?
Nurx offers a broader range of services compared to Twentyeight Health, including treatments for skin care, hair regrowth, mental health, menopause support, as well as remedies for conditions such as migraines and urinary tract infections, alongside birth control options.
How does Twentyeight Health compare to Lemonaid?
Lemonaid provides services not available through Twentyeight Health, such as treatments for anxiety, depression, acne, hair loss, insomnia, and erectile dysfunction.
However, in terms of birth control, Lemonaid offers limited options like the pill, patch, or ring, while Twentyeight Health offers a wider selection.
Does Twentyeight Health accept insurance?
Yes, Twentyeight Health accepts insurance, with most copays resulting in no cost for insured individuals.
Takeaway
While Twentyeight Health’s commitment to providing accessible reproductive healthcare for women is commendable, some negative reviews, especially concerning late prescription deliveries, present challenges.
This may be attributed to rapid expansion following the acquisitions of Simple Health and The Pill Club.