Carbon Health operates in the cloud, merging EHR management and practice administration. It’s on Android and iOS, connecting outpatient clinics and patients.
You can book appointments online, integrate it on carbonhealth.com, or use an embedded widget.
The mobile app lets patients schedule visits, scan insurance cards, and verify coverage in real-time.
The platform is paperless, automating intake and collecting patient histories. A kiosk app aids self-service check-ins in waiting rooms.
Communication includes HIPAA-compliant chat and billable video calls. SMS reminders reduce no-shows.
During visits, check-in, insurance verification, triage, e-prescriptions, lab requests, and imaging are seamless. Customizable templates and macros assist in charting.
Post-visit, Carbon Health automates billing, extracting insurance codes and processing payments.
It ensures secure record sharing during referrals, providing an efficient healthcare experience.
Primary advantages of Carbon Health:
Carbon Health serves as a comprehensive care and practice management platform for healthcare clinics, catering to diverse practices.
It offers pre-visit support, including online appointment scheduling, patient onboarding, automated intake, availability of a kiosk app, and secure HIPAA-compliant messaging.
Scheduling capabilities are flexible, provided through a branded practice page on the Carbon Health website or embedded into an existing practice website using a dedicated widget.
Patients can also book appointments through the companion mobile app.
During practice visits, Carbon Health streamlines the process with one-touch check-in, triage, template-based charting, e-prescription issuance, lab requesting, results viewing, medical imaging, and more.
Efficient billing, featuring automatic insurance code extraction and secure payment collection, enables practices to monetize services effectively after patient care.
The platform ensures the secure sharing of confidential medical records during specialist referrals.
Carbon Health’s mobile apps are native to Android and iOS platforms, allowing remote patient access for live doctor chat with video, same-day appointment scheduling, viewing of treatment plans or medical records, prescription order tracking, and online billing.
Carbon Health’s electronic health record platform is seamlessly designed and user-friendly, as of the last review on 28/10/2017.
Advantages:
From a clinical back office perspective, the triaging process feels highly intuitive.
Key tabs for room assignment, HPI, past history, and vitals are conveniently accessible in one area.
Icon features in patients’ charts effectively notify staff about ordered procedures, lab tests, medications, or xrays.
For Direct Urgent Care, Carbon Health excels in prioritizing frequently used labs, procedures, and medications at the top of the list for orders.
Drawbacks:
The only minor drawback mentioned is the absence of an automatic schedule refresh when patients make appointments.
The Carbon platform has significantly enhanced the operational efficiency of our clinic.
Advantages:
The patient app proves to be an excellent tool, granting our patients enhanced access to us and their records.
It offers a swift and easy avenue for patients to communicate directly with their clinician, refill prescriptions, and review lab results.
Patients express admiration for the chat feature, noting the seamless communication, appointment scheduling, and record access. We share their sentiment
On the EHR front, our documentation time has notably decreased.
Utilizing machine learning in tandem with customizable templates and macros has streamlined and made the charting process more efficient for our practice.
Drawbacks:
From the patient standpoint, following up with a specialist involves multiple steps, including obtaining referrals, transferring medical records, checking insurance eligibility, and confirming appointment availability.
While the Carbon app aims to facilitate these tasks directly, it necessitates more providers joining the group for optimal functionality.
However, the Carbon Health team has acknowledged this issue and is actively working on a solution.
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Comprehensive Student Health Services at Carbon Health
Combining cutting-edge technology with welcoming clinics, Carbon Health provides a distinctive and seamless healthcare experience.
Whether opting for virtual or in-person care, they prioritize making high-quality and transparent healthcare accessible to all.
Under the umbrella of our student health services, several notable benefits are offered:
1. Flexibility of Appointment Types:
- Choose between in-person or virtual appointments based on your preference.
2. Walk-In Availability:
- Access walk-in appointments for immediate healthcare needs.
3. Same-Day Support:
- Enjoy same-day access to support staff for timely assistance.
4. Quick Appointment Booking:
- Book appointments for the very same day for added convenience.
5. Convenient Provider Communication:
- Engage in direct communication with your healthcare provider through the Carbon Health app.
Accessible Healthcare for UC Law SF Students
As a UC Law SF student with UC SHIP, Medi-Cal, or private insurance, you have full access to Carbon Health’s services at no extra cost.
These services are covered by the mandatory student health fees paid each semester.
Diverse Range of Services Offered:
1. In-Clinic and Virtual Primary Care:
- Board-certified Primary Care Providers (PCPs) offer comprehensive care for a wide range of illnesses.
2. In-Clinic and Virtual Urgent Care:
- Carbon Health Urgent Care addresses non-life-threatening conditions and general medical needs.
3. In-Clinic and Virtual Women’s Health:
- Women’s health services, including annual exams, PAP smears, contraception education, medicated abortion, and prescriptions.
4. In-Clinic and Virtual LGBTQ+ Health:
- Inclusive clinics providing LGBTQ+ health services, such as annual physicals, chest/breast health, HIV/AIDS treatment & prevention, and hormone management.
5. Virtual Mental Health:
- Carbon Health offers virtual mental health counseling with up to eight free visits. Services include one-on-one therapy and virtual group therapy tailored to diverse student needs
What are the Revenue Streams for Carbon Health?
Carbon Health derives its revenue from four primary sources, namely:
- Charges from Medicare
- Patient fees
- Fees from co-branded clinics
- Subscription fees from acquired technology providers.
Medicare Fees:
Carbon Health charges fees for its primary healthcare services, receiving direct payments from Medicare for patients covered by the program.
If treatment costs exceed the Medicare payment, patients are responsible for paying the difference to the service provider and may seek reimbursement from their health insurance.
Patient Fees:
Depending on the patient’s health insurance coverage, fees may be paid directly to Carbon Health by the patient or through their health insurance provider.
The company aims to maintain affordable prices, successfully charging only the approved Medicare rate for its services.
Co-branded Clinic Fees:
Carbon Health offers omnichannel technology to independent clinics as co-branded services, providing a comprehensive technology platform.
This includes electronic health records, telehealth tools, prescription fulfillment, payments, and scheduling. Revenue is generated by collecting a portion of the clinic’s income in technology fees.
Subscription Fees:
With the acquisitions of Steady Health (wireless diabetes management) and Alertive Healthcare (remote monitoring for hypertension), Carbon Health integrates these services into its platform.
Subscription fees paid by existing customers of these services contribute to Carbon Health’s revenue, as it now owns these entities.
Volume Business Model:
Carbon Health operates on a volume-driven model, making money by delivering services to a large customer base.
The strategy emphasizes low prices, requiring sustained investments in research and development for low-cost, high-quality healthcare.
The company’s financial sustainability hinges on achieving small profits across a vast number of people.
To support differentiation and expansion, Carbon Health continues significant investments in new technology and products.
As highlighted by Bali in Inc 5000, the company’s profitability relies on the continuous growth of its customer base.
Carbon Health Financing, Valuation & Income
Backed by a consortium of 41 investors, Carbon Health enjoys support from diverse entities, including individuals, angel investors, investment companies, and wealth management firms.
In its pursuit of expansion, the company has successfully conducted nine fundraising rounds.
The most recent capital injection, totaling $350 million in July 2021, elevates Carbon Health’s cumulative financial backing to $522.5 million.
This latest infusion of funds propels Carbon Health’s valuation to an impressive $3.3 billion.
As a private enterprise, Carbon Health maintains confidentiality regarding its quarterly or annual revenue figures.
The company has chosen not to disclose its revenue details up to the present.
Although, a subtle insight into revenue performance was shared by Bali in Forbes, noting that the revenue for the first quarter of 2021 exceeded the total revenue for the entire year of 2020.
| Date | Funding Round | Amount Raised |
|---|---|---|
| 21-Jul-2021 | Series D | $350M |
| 10-Nov-2020 | Series C | $100M |
| 11-May-2020 | Series B | $28M |
| 5-Jun-2019 | Series B | $35M |
| 29-May-2018 | 3rd Seed | $3M |
| 30-Mar-2017 | 2nd Seed | $4.2M |
| 1-May-2016 | 1st Seed | $2.3M |
Profitability of Carbon Health:
Functioning as a modern, technology-driven primary care provider, Carbon Health has adopted a patient-centric approach, attracting a substantial patient base and establishing a sustainable and profitable business model.
As a privately held company, specific details about its revenue, costs, and profit remain limited.
Yet, founder Eren Bali has articulated plans to transform Carbon Health into an autonomous publicly traded company by early 2022, thereby improving the accessibility of financial statements.
During this interim period before the transition, insights into profitability can be derived from Bali’s statement in mid-July 2021.
He emphasized that all clinics are striving to attain a 25 to 35% EBITDA margin.
Notably, this profit margin has already been attained in several well-established clinics and is envisioned to be replicated across each new clinic in the foreseeable future.
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General Information
Why can’t Carbon Health verify my insurance?
There are instances when we are unable to verify your insurance.
Possible reasons include inaccurate or outdated insurance information or unresponsive eligibility systems from the insurance company.
In such cases, a flat rate for the service will be charged, and these rates are standard, varying by treatment type.
Many insurance companies may still reimburse for out-of-network care at Carbon Health. As a courtesy, we submit your insurance claim and refund any balance based on your benefits.
How can I ensure a proper refund, and when can I expect it?
Copays, coinsurance, or self-pay fees are collected at the time of service. Remaining balances or refunds are determined after your insurance company processes the claim, which may take up to 4 weeks.
Who should I reach out to if I don’t receive my refund?
Remaining balances or refunds are determined after your insurance company processes the claim, which could take up to 4 weeks.
When will I receive my final bill?
If you choose a flat fee for your visit, the bill is typically finalized in 3-5 days.
If you use insurance, it might take up to 6 weeks to finalize, depending on your insurance company’s processing speed.
Will my credit card be charged directly for any remaining balance, or will I receive a bill?
After your visit, we’ll notify you of any remaining balance before charging your linked credit or debit card. Subsequently, you can find details about your bill in the Carbon Health app.
When can I expect a refund if my insurance covers more of the visit cost?
If you use insurance, your bill might take up to 4 weeks to finalize, depending on the processing speed of your insurance company.
I can’t afford to pay my bill. What can I do?
If you used insurance, we recommend working with your insurance company to explore options.
My bill is in collections
What are my options?
Payment for bills from Carbon Health is due 30 days from the issue date.
Check your bill status in the Carbon Health app and make payments directly from the app.
Unpaid bills after 90 days may be sent to collections; contact information for the agency is on your bill, or get support through the Carbon Health app.